1.1 These are the terms on which Life FX Digital Ltd ABN 51261561026 (referred to as LifeFX, we, our or us) permits users (referred to as you or your) to access and use the LifeFX website (http://www.lifefx.com.au/) (Website) including using the services and functionality made available through the Website, viewing Content (defined in clause 12) provided by LifeFX, communicating with LifeFX, reviewing product information and placing an order for products, services or both (Order) through the online store (Online Store).
1.2 You agree to be bound by these Terms when you:
(a) use, browse or access any part of the Website;
(b) register an account with the Website; or
(c) place an Order through the Online Store.
1.3 LifeFX may from time to time review and update these Terms to take account of new laws, regulations, products or technology. Your use of the Website will be governed by the most recent Terms posted on the Website. By continuing to use the Website, you agree to be bound by the most recent Terms. It is your responsibility to check the Website regularly for updated versions of the Terms.
2.1 You will be required to register an account to make an Order on the Online Store or access other particular areas of the Website (Account).
2.2 You warrant that all information and data provided by you in the registration is accurate, complete and up to date. You will promptly inform LifeFX if there is any change to this information or data.
2.3 By registering an Account, you warrant to us that you are at least 18 years of age and possess the legal authority to enter into, and use the Website in accordance with, these Terms. You agree to be financially responsible for all of your use of the Website (as well as for use of your Account by others, including without limitation minors (under 18 years old) living with you or in your care).
3.1 You may only make an Order on the Online Store by entering the Account password selected by you when registering your Account on the Website (Password). You agree that you will not disclose, or permit disclosure of, the Password to any person. You will be fully responsible for all acts and omissions of any person who enters into a transaction using your Password, as if they were your own acts and omissions. LifeFX will not in any event be liable for any loss, damage, claims, costs or expenses arising out of the use or misuse of the Password, and you will indemnify LifeFX against all loss, damage, claims, costs or demands in this regard.
3.2 You may elect to change the Password at any time using the facility provided on the Website. You must immediately notify LifeFX of any Password which is lost, inoperable or used in an unauthorised manner.
4.1 By placing an Order via the Online Store you are making an offer and commitment to purchase products, services or both in accordance with these Terms. An Order is subject to acceptance or rejection by LifeFX in its discretion after receipt of the Order. Provided you have not accepted delivery of the products, where possible, LifeFX may in its discretion permit an Order to be cancelled, but cancellations cannot be guaranteed once any applicable payment is received for the Order. The Order cannot be cancelled by you once you accept delivery of the products.
4.2 Once you have placed an Order in accordance with these Terms you will receive an email confirming the details of your Order and receipt of payment (where applicable) (Confirmation Email). Where your Order is not accepted by us, your Account will be updated indicating that your Order has not been accepted. If you do not receive a Confirmation Email, please login to your Account to check the status of your Order.
4.3 Notwithstanding anything to the contrary, we may at any time following receipt of your Order accept, decline, or limit your Order for any reason whatsoever, whether or not your credit card has been charged or we have otherwise received payment from you. We will issue you with a refund if your credit card has been charged or we have received payment from you, and your Order is cancelled by us.
4.4 LifeFX reserves the right to not accept Orders via the Online Store originating from outside Australia.
5.1 We may modify prices and product and service offerings at our discretion for any reason (including but not limited to changes in market conditions, product discontinuation, changes in availability, manufacturer changes, errors in advertising, and in other circumstances).
5.2 All updates and modifications to the Website including any changes to the Content, Online Store, and all product and service pricing and offerings will be subject to these Terms. Any information we provide in relation to the availability of products is a guide only and is subject to change without notice. We will not be liable for any lack of availability of products that you may order through the Website.
6.1 All transactions are processed in Australian Dollars.
6.2 At present time LifeFX does not charge GST for any of its services.
7.1 Payment for an Order is made online through the Online Store if you elect to have your Order delivered to you using one of our third party couriers (Online Payment).
7.2 We accept Online Payment using PayPal and direct deposit.
7.3 You must not pay, or attempt to pay, for Orders through any fraudulent or unlawful means.
7.4 We will provide you with a receipt at time of delivery (in respect of Online Payments) which specifies the total fees and charges for the products and services in your Order.
8.1 We offer the choice of shipping using a courier service and Australia Post eParcel (Third Party Couriers). Shipping and delivery of Orders will be in accordance with the delivery terms of the Third Party Couriers.
8.2 We reserve the right to use a shipping or courier service different to the service selected by the customer.
8.3 You must provide a physical delivery address where someone is likely to be available to accept the delivery of your Order during business hours. You may be required by the Third Party Couriers to provide proof of identification for verification checks, in accordance with their delivery terms.
8.4 Shipping costs are influenced by the size and weight of the products in your Order and your location.
8.5 We aim to ship all Orders, where products are in stock, within 1-2 business days. If for any reason we are unable to dispatch your Order we will notify you within 2 business days. Shipping times are estimated at between 1-7 business days depending on your location within Australia, but are subject to the delivery terms of the Third Party Couriers.
9.1 If you elect to have your Order delivered to you using one of the Third Party Couriers, then:
(a) title to the products in your Order passes to you upon delivery; and
(b) all risk of loss or damage to the products in your Order passes to you when we dispatch your Order from our premises.
9.2 We reserve the right to not deliver to PO Box addresses.
11.1 We offer a 14 day money back guarantee for all individual components (not including Custom or Prebuilt Systems). We offer to refund up to 100% of the original purchase price provided that the following criteria are met:
(a) You notify us within 14 days of the date which the product is delivered to the delivery address specified
(b) The item is in perfect condition and completely undamaged
(c) The product is completely unopened and still in the original packaging containing all original components and manuals
(d) The product is in 100% saleable condition.
11.2 We do not normally offer refunds for prebuilt or custom systems due to change of mind so please choose carefully.
11.3 All returns must be sent via registered courier paid for by the customer. We take no responsibility for goods lost or damaged in transit. It is the customer responsibility to ensure that all products are well and suitably packaged in order to prevent damage during transit. Padded envelopes are not considered suitable and suggest stronger packaging is implemented.
11.4 In order to obtain a refund, exchange or to repair a product purchased from LifeFX, including those products which carry a manufacturer's warranty, you must have clear proof of purchase; typically, a receipt or invoice.
11.3 To return your product (including warranty returns for faulty products, or where you have been sent the wrong item), please refer to the Returns Policy here.
11.4 In relation to returning faulty products, warranty periods are strictly enforced by manufacturers (and in relation to LifeFX Custom System Products, which is defined in clause 18.1, by us). It is therefore important that you immediately apply for a Return Authorisation number as soon as you become aware of the need to do so. When we receive your product, we will assess whether the product has a fault and can be accepted as a warranty claim. We may be required to consult with the manufacturer or their repair agent to determine the fault and resolution. If we have to send your product to the manufacturer or their repair agent, we will ask them to assess the product and provide their assessment within a reasonable timeframe. Where the assessment finds that there is no fault with the product, or that the product has been damaged due to use of the product by you for a purpose for which it is not intended, outside its recommended parameters or specifications, or circumstances otherwise beyond our control, we may require, at our option, that you compensate us for any fees incurred by us in relation to the assessment. Once your product assessment is completed, we will inform you whether your warranty claim is accepted, and subject to clause 18, whether we will repair, replace or refund your product.
12.1 The Website is owned and operated by or on behalf of LifeFX.
12.2 All intellectual property rights (including copyright and patents) in the information, comment, content, communication, advice, text, training materials, trade marks, logos, service names and trade names of LifeFX, images of people or places or other content (Content) contained in the Website are owned or licensed by LifeFX.
12.3 The Content on the Website is for general information purposes only. LifeFX does not warrant or make any representations as to any third party products or services described or referred to on the Website. Any use of the Content by another person or organisation is at the user's own risk.
12.4 The Content on the Website is obtained and developed from a variety of sources including but not limited to collaborations with third parties and information provided by third parties under licence. Inclusion of Content on the Website is not an endorsement of any organisation, product or service.
12.5 We may modify any information on the Website (including Content) at our discretion for any reason. All updates and modifications to the Website (including Content) will be subject to these Terms.
12.6 If you have a complaint regarding any Content on the Website, LifeFX's sole obligation will be to review any written complaint notified to it and, if it sees fit, in its sole discretion, to modify or remove the particular Content.
13.1 Unless expressly permitted by and in accordance with these Terms, you agree that in accessing and using the Website, you will not:
(a) download (other than page caching) or modify the Website or any portion of the Website;
(b) impersonate or falsely claim to represent a person or organisation;
(c) frame the Website without LifeFX's express written permission; or
(d) post, link to, or otherwise communicate or distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material or information, or otherwise use the Website in a manner which is unlawful or would infringe the rights of another person including any intellectual property rights.
14.1 The Website may contain links to other websites. We have not reviewed all of the third party websites linked on the Website and are not responsible for their content or accuracy. LifeFX provides those links as a ready reference for searching for third party goods and services on the internet and not as an endorsement, support or sponsorship of those web sites, their operators, the goods, services or content that they describe.
15.1 LifeFX does not warrant that you will have continuous access to the Website. LifeFX will not be liable if the Website is unavailable to you due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply.
15.2 LifeFX does not guarantee the delivery or security of communications over the internet as such communications rely on third party service providers, and electronic communication (including electronic mail) is vulnerable to interception by third parties.
15.3 Whilst LifeFX takes reasonable precautions to protect information transmitted via the Website (for instance, when you access your Account, or you make a purchase, a secure connection via Secure Socket Layer technology is established with your web browser to ensure that your details are encrypted and securely communicated to us), LifeFX cannot and does not guarantee the security or confidentiality of these communications or the security of the Website.
15.4 LifeFX does not provide, and has no control over, communications, networks or services, the internet or other technology required or used across the Website and accepts no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion, technical malfunction, viruses or otherwise.
You will fully indemnify LifeFX in respect of all loss, damage, costs, expenses (including legal fees on a full indemnity basis), fines, penalties, claims, demands and proceedings howsoever arising, whether at common law (including negligence) or under statute, in connection with any of the following:
(a) any breach of these Terms by you;
(b) your use of the Website; or
(c) your communications with LifeFX
18.1 For the purposes of this clause 18:
Non-LifeFX Product means any product sold on the Website, except for LifeFX Custom System Products;
LifeFX Custom System Product means the custom system that is assembled by LifeFX under our custom system assembly service; and
Products means Non-LifeFX Products and LifeFX Custom System Products.
18.2 Any representation, warranty, condition, guarantee or undertaking that would be implied in these Terms by legislation, common law, equity, trade, custom or usage is excluded to the maximum extent permitted by law, including any implied warranties of acceptable quality or fitness for a disclosed purpose.
18.3 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (Cth) (ACL) or any other applicable law that cannot be excluded, restricted or modified by agreement.
18.4 To the fullest extent permitted by law, the liability of LifeFX for a breach of a non-excludable guarantee referred to in clause 18.3 is limited, at LifeFX's option, to:
(a) in the case of goods supplied or offered by us, any one or more of the following:
(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of the goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired; or
(b) in the case of services supplied or offered by us:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.
18.5 Subject to clause 18.7, you acknowledge and agree that, LifeFX is not the manufacturer or producer of any Non-LifeFX Product, and the only warranties offered in respect of a Non-LifeFX Product are those of the manufacturer, not LifeFX. Except as expressly set out in these Terms and to the extent permitted by law including the ACL, LifeFX does not make or will not be deemed to have made any:
(a) warranty or representation, express or implied, as to:
(i) the title, condition, design, operation, acceptable quality or fitness for purpose of any product (or any part thereof);
(ii) the absence of any latent or other defects;
(iii) the absence of any infringement of any intellectual property rights (including copyright and patents);
(iv) the absence of obligations based on strict liability in tort; or
(b) other representation, guarantee or warranty whatsoever, express or implied, with respect to any Product or any part thereof or services sold on the Website.
18.6 Subject to clause 18.7, LifeFX provides a 1 year return-to-base warranty on labour for all LifeFX Custom System Products (LifeFX Custom System Warranty). The LifeFX Custom System Warranty commences from the date of delivery of the LifeFX Custom System Product to you. Where it can be proved in accordance with clause 11.4 that there is a fault with a Non-LifeFX Product component in the LifeFX Custom System Product , this warranty covers:
(a) the return of the LifeFX Custom System Product to LifeFX;
(b) LifeFX replacing the faulty Non-LifeFX Product component with a replacement; and
(c) LifeFX delivering the LifeFX Custom System Product back to you.
If you encounter any issues with the LifeFX Custom System Product outside the LifeFX Custom System Warranty, you will need to identify what you believe is the faulty Non-LifeFX Product component, and return that component to us in accordance with the normal warranty procedure in clause 11.4, for us to assess whether that component is faulty and can be accepted as a warranty claim.
18.7 In addition to any manufacturers' warranties for Non-LifeFX Products and the LifeFX Custom System Warranty, the Products and services sold on the Website come with consumer guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. LifeFX does not have to pay for damages or losses that (i) are not caused by LifeFX's conduct or the Products, or (ii) relate to something independent of LifeFX's business, after the Products have left LifeFX's control. You are also entitled to have the Products repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
18.8 The consumer guarantees under the ACL have no set time limit, and depending on the price and quality of the Product, you may be entitled to a remedy even after any manufacturers' warranty for Non-LifeFX Products, or the LifeFX Custom System Warranty, has expired. In that circumstance, LifeFX recommends that:
(a) in relation to Non-LifeFX Products, you contact the manufacturer's customer assistance department directly. Although the manufacturer's warranty has expired, the manufacturer is obliged (and best placed) to assess the nature, cause and extent of a failure or fault if you believe your consumer guarantees have been breached. If you are not satisfied with the manufacturer's remedy, then please contact us (see clause 22) for assistance; or
(b) in relation to LifeFX Custom System Products, you contact us directly (see clause 22) for assistance.
18.9 LifeFX will not be liable to you for any indirect, incidental, special or consequential loss or damage, loss of profits or anticipated profits, economic loss, loss of business opportunity, loss of data, loss of reputation or loss of revenue (irrespective of whether the loss or damage is caused by or relates to breach of contract, tort (including negligence), statute or otherwise) arising in connection with the Website, the Content, all links to or from the Website or the goods and services advertised or purchased from the Website.
18.10 Subject to this clause 18, the maximum aggregate liability of LifeFX for all proven losses, damages and claims arising out of or in connection with these Terms or a supply under these Terms, including liability for breach, in negligence or in tort or for any other common law or statutory action, is limited to the sum of $100.
LifeFX may at any time immediately terminate your access (including restricting access) to the Website or any feature of the Website for any reason (including due to your breach or alleged breach of these Terms) in its sole discretion and without prior notice. Any indemnities given by you and any limitations of our liability survive such termination.
These Terms are governed by and must be construed in accordance with the laws of the State of NSW, Australia. You submit to the exclusive jurisdiction of the courts of that State and the Commonwealth of Australia in respect of all matters arising out of or relating to these Terms, their performance and subject matter.
Each provision of these Terms is severable from the others and no severance of a provision will affect any other provision.
We strive to bring our clients the best products and services with the highest standards of customer service and quality. All our products and orders are subject to a thorough quality control procedure and tests to ensure that you receive exactly what you order in perfect condition If for any reason you would like to return items please review our returns policy and get in touch with us immediately. We want to ensure that you are entirely satisfied with the products you purchase from us and resolve any issues quickly. Change of mind - 15 day money back guarantee. We promise to refund up to 100% of the original item purchase price for any reason provided that the product meets the below criteria. - You notify us within 15 days of the original purchase date. - The item is in perfect condition and completely undamaged. - The product is completely unopened and still in the original packaging - The product is in 100% saleable condition.
If you receive a package that is significantly damaged on receipt please DO NOT remove the products from the packaging and notify us immediately. You may be requested to provide photo evidence of the damage. Product damage If you receive a product that upon closer inspection is damaged, faulty or not fit for purpose, notify us within 15 days of the original purchase date and we will exchange the product with another of the same item at no cost to the customer. You may be requested to provide photo evidence of the damage where appropriate. This does not include compatibility issues with other products, components or environment.
We do everything possible to assist our customers find the right products for their solution requirements. This is based on the information provided to us by the customer. As such it is the customer's final responsibility to ensure that the products and services purchased are compatible with other components, systems and environments. We accept no responsibility concerning issues of compatibility. Return of goods procedure. Do not return any goods until advised to do so by one of our staff. Contact us via the contact form HERE in order to request a returns number providing as much information as you can. This will help us track the issue and speedily resolve any issues. We will advise you on the next steps to take.
If you have been requested by one of our staff to return goods, please follow the guidelines below: All goods must be sent by registered courier. We take no responsibility for goods lost or damaged in transit. It is the customer responsibility to ensure that all products are well and suitably packaged in order to prevent damage during transit. Padded envelopes are not considered suitable and suggest stronger packaging is implemented. Please do not write on or attach labels to any products being returned We do not accept goods sent to us as 'receiver pays'.